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This is the web site of Pfaelzer Brothers, Inc.
Our postal address is:
1505 Holland Road
Maumee, OH 43537
Click here to send us an email or you can reach us by telephone at 1-800-621-0202
Information We Collect and How It Is Used
For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or email address, IP addresses or navigational information.
If you request additional information or make an online purchase from us, you may receive email from us about online specials and other events. If you do not want to receive email from us in the future, please let us know by sending email to us at the above address and telling us that you do not want to receive email from our company. We never sell or trade email addresses with companies outside the Hickory Farms family of brands, which includes Pfaelzer Brothers, Almond Plaza, Ace Specialty Foods, The Squire’s Choice, Mission Orchards, Pinnacle Orchards and The Orchards of Hickory Farms.
If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not want to receive mail from us in the future, please let us know by sending us an email. Also you may receive mailings from other reputable companies. You can, however, have your name put on our do-not-share list by sending email to us at the above address. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations.
Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding orders they have placed online, new products and services, or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us email at the above address.
Updating Your Information
Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them .
Consumers can access or have this information corrected by sending us an email at the above address.
Security
We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
Use of Cookies
A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.
We use cookies in order to improve your shopping experience. When you visit www.pfaelzerbrothers.com, your cookie helps us keep track of your order as you shop at our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with access to your account information. If you saved your information with or ordered from us, we also use cookies to monitor and maintain information about your use of our site. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products, services, contests, and promotions.
We also use cookies to track and maintain the identity of the Web site you visited immediately prior to ours to further improve our site design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other Web sites.
You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site. Nor will we be able to recognize you as a registered user to allow you access to your account information.
Credit Card Safety
Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, and is a highly sophisticated method of scrambling data as it travels from your computer to our Web site's servers.
Bank or Credit Card Company Liability
Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards as well. Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.
Your Credit Card Information Is Secure
To make sure you are accessing our secure server, before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."
Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders at www.pfaelzerbrothers.com. If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 1-800-621-0226.
Web Browsers
www.pfaelzerbrothers.com is best viewed with AOL version 5.0 or higher, Netscape Navigator version 4.7 or higher, or Microsoft Internet Explorer version 5.0 or higher. You can upgrade your browser at AOL, at Netscape, or at Microsoft for free.
Macintosh users running AOL 3.0 will not be able to place orders with www.pfaelzerbrothers.com, as this browser version does not support SSL technology. Either upgrade your AOL browser or place your order by phone by calling 1-800-621-0226.
Ad Servers
We do not partner with or have special relationships with any ad server companies.
Links to Other Sites
Pfaelzer Brothers may occasionally contain links to other sites. Please be aware that Pfaelzer Brothers is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of every web site that collects personally identifiable information. This privacy statement applies solely to the Pfaelzer Brothers web site.
Notice of Changes
Pfaelzer Brothers Privacy Policy is subject to change without notice. At any time, you may visit our website to view the current policy.
Additional Questions?
If you have any questions regarding our privacy practices, please click here to email your question or phone Customer Service at 1-800-621-0202
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